Cancellation policy
Last updated: October 8, 2026
Subscribe and Save is an optional automatic delivery program from Ieso Skincare ("Ieso," "we," "us" or "our").
1. How it works
- You choose delivery every 4 weeks or every 8 weeks at checkout.
- You save 10% on each subscription order compared with the one-time price.
- Your subscription renews automatically and your payment method is charged on each renewal until you cancel. The first charge is at checkout. Each later charge is the then-current subscription price plus any tax and shipping shown at checkout.
2. Cancel, skip or change anytime
There is no minimum commitment and no cancellation fee. You can cancel, skip a delivery, or change frequency:
- online, from the subscription page in your account; or
- by emailing hello@iesoskincare.com with your order number.
Cancel before your next renewal date to avoid that charge. Online cancellation takes effect immediately, and we confirm it by email.
3. Price changes
If the subscription price changes, we will email you at least 14 days before the renewal at the new price, so you have time to cancel.
4. Payment problems
If a renewal payment fails, we retry the payment up to three times, one week apart, and email you. If it still fails, the subscription is cancelled.
5. Out of stock
If an item is out of stock when an order is due, we skip that order and email you.
6. Returns
Each subscription delivery follows our Return and Refund Policy. If you were charged for a renewal you meant to cancel and the order has not shipped, email us and we will cancel and refund it.
7. Changes to the program
We may change or end Subscribe and Save. We will email active subscribers before any change that affects them takes effect.
Questions? Email hello@iesoskincare.com. The full program details are on our Subscription Policy page.