Shipping policy

 

Last updated: October 8, 2026

This policy applies to orders from Ieso Skincare ("Ieso," "we," "us" or "our") at iesoskincare.com.

1. Where we ship

We currently ship to addresses in the United States. We do not ship internationally yet.

2. Processing time

• In-stock orders ship within 1 to 3 business days (Monday to Friday, excluding US holidays).
• If we offer an item before it is in stock, it ships when stock arrives, within the window shown on the product page. If an order contains both, we may ship the items separately at no extra cost.

3. Methods, times and costs

Shipping options and costs are shown at checkout before you pay. Typical transit times once shipped:

Service	Transit time
Standard	3 to 7 business days
Express	2 to 3 business days

These are estimates from the carrier, not guarantees.

4. Tracking

We email a tracking link when your order ships. Tracking can take up to 24 hours to update.

5. Address changes

Email hello@iesoskincare.com with your order number as soon as possible. We can change the address only before the order ships.

6. Lost or missing parcels

If tracking shows delivered but you cannot find your parcel, check with neighbors and your building first, then email us within 14 days of the delivery scan. We will open a claim with the carrier and send a replacement or refund if the parcel is not found.

7. Damaged or wrong items

See section 3 of our Return and Refund Policy. Email us within 14 days of delivery with photos and we will make it right.

8. Returned to sender

If a parcel comes back to us because the address was wrong or it was not collected, we will refund the product price once it arrives back unopened, or reship it if you pay the new shipping cost.

9. Changes

We may update this policy. The current version is always on this page with its "Last updated" date.

Questions? Email hello@iesoskincare.com with your order number.